Over view : When IT service groups deliver excellent results there are common fundamental practices that are followed. It doesn't matter whether frameworks such as CMMI, ITIL or ISO are used or not. What matters is how to speed up your progress and results by learning from others. With examples based on our experience since 1989, this webinar shows how to define goals that directly address the needs of your organization, use improvement frameworks (e.g., CMMI for Services, ISO and ITIL) appropriately, and devise a pragmatic action plan.
The webinar covers:
Developing a Plan
Setting compelling goals for your improvement program
Directing all improvement towards achieving business goals and solving the organization's problems
Developing an action plan based on the defined goals and problems
Using an improvement model or standard to address the goals and problems
Deriving metrics for the goals
Identifying potential future problems (risks) with the action plan and mitigating the highest priority risks
Implementing the Plan
Applying selling strategies to deploy new practices
Increasing the speed of deployment by working with the willing and the needy first
Reducing the risk of failure by building and deploying solutions in increments
Delaying policy document creation and edicts until each solution has been practiced and is well tested
Checking Progress
Using metrics to track progress based on defined goals
Determining corrective actions needed to get the improvement program back on track
Clarifying lessons learned and actions needed to make future executions of the improvement cycle more effective
Click here to know more about : Improving Your IT Service Delivery Results